PlanHelper: Supporting Activity Plan Construction with Answer Posts in Community-based QA Platforms
Published in CSCW '22, 2022
This study addresses challenges in using answer posts from Community-based Question Answering (CQA) platforms for constructing Activity Plans (AP). By proposing an answer-post processing pipeline and developing PlanHelper, users were found to be significantly more satisfied with informational support and more engaged when creating AP compared to a Quora-like baseline in a within-subject study involving 24 participants. The research also includes an analysis of user behaviors with PlanHelper and provides design considerations for similar supporting tools.
Recommended citation: Chengzhong Liu, Zeyu Huang, Dingdong Liu, Shixu Zhou, Zhenhui Peng, and Xiaojuan Ma. 2022. PlanHelper: Supporting Activity Plan Construction with Answer Posts in Community-based QA Platforms. Proc. ACM Hum.-Comput. Interact. 6, CSCW2, Article 454 (November 2022), 26 pages. https://doi.org/10.1145/3555555
Recommended citation: Chengzhong Liu, Zeyu Huang, Dingdong Liu, Shixu Zhou, Zhenhui Peng, and Xiaojuan Ma. 2022. PlanHelper: Supporting Activity Plan Construction with Answer Posts in Community-based QA Platforms. Proc. ACM Hum.-Comput. Interact. 6, CSCW2, Article 454 (November 2022), 26 pages. https://doi.org/10.1145/3555555
Download Paper